Policies & Guidelines

The YMCA is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together we work to ensure everyone, regardless of gender, income, faith, sexual orientation or cultural background, has the opportunity
to live life to its fullest. We share the values of caring, honesty, respect and responsibility—everything we do stems from it.

Our policies are designed and intended to ensure everyone at the La Crosse Area Family YMCA has the best possible experience.

 

If there are any questions, please feel free to speak with a YMCA staff member at either facility.

Information Collection and Use

Our site uses forms in which you give us contact information (including your name, address, telephone number, and email address) so you may place orders, request information and support, and make product suggestions. For certain services, we may also request a credit card number, government identification number, or other financial information. We may then create an account number for you.
 

We reserve the right to store any information you enter on our Site or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we may keep an internal record of what support was given.
 

We may use your information to contact you regarding functionality changes to our products, our Site, new Name of business services, and special offers we think you’ll find valuable. If you would rather not receive this information, please contact us to change your preferences.
 

We may also use your information to present co-branded offers with our partners or affiliates. If we collect information from you in connection with a co-branded offer, we will make every effort to be clear who is collecting the information and whose privacy statement applies.
 

We use information gathered about you from our Site statistics (for example, your IP address) to help diagnose problems with our server, and to administer both ours and hosted Sites. We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
 

Our Site uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don’t need to log in each time you visit our Site. The cookies are linked to your customer number, which is associated with the information in your account.
 

This Site may also contains links to other websites. Unfortunately, La Crosse Area Family YMCA is not responsible for the privacy practices or the content of such sites.

 

Security

This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control.

 

Updating Your Information

You may alter your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.
 

Opt out online via any email contact received; or
you may send mail to the following postal address:

La Crosse Area Family YMCA
Attn: Travis Pernsteiner
1140 Main Street
La Crosse, Wisconsin 54601


Sending Emails

We use emails to communicate with you.  We strive to promptly reply to your messages.
 

The information you send to us may be stored and used to improve this Site and our services, or it may be reviewed and discarded.

 

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies.

 

Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.
 

In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel gift or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

 

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personal information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service). We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.

 

Contests/Surveys

From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level – note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our Site.
 

We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

 

What Happens to my Personal Information if I terminate my La Crosse Area Family YMCA Account?

When your La Crosse Area Family YMCA account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status on our relevant La Crosse Area Family YMCA databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

 

Changes in Our Practices

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
 

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

The La Crosse Area Family YMCA values its members and places a high priority on member service. It is our policy that all staff, volunteers, and board of directors will institute and nurture a culture of member service and satisfaction through their interaction with members, the development of procedures, and the implementation of programs.

 

SUPERVISION

Anyone under the age of 9 must be accompanied by an adult age 18+ at all times while on YMCA property.

 

GUEST PASSES


Members are encouraged to invite friends and family to experience the Y with them. This is generally on a for-fee basis, however, member incentives will periodically be offered where members may invite guests for FREE. The general guest policy is outlined in the member handbook.

NATIONWIDE PROGRAM PROGRAM


The La Crosse Area Family YMCA has joined the Nationwide Membership program, which allows you to visit Ys across the country for free (over 90% of YMCAs are participating in this program). Policies are processes vary according to each individual Y. When inquiring about facilities and visitation please reference the La Crosse Area Family YMCA.

 

Y CHILD WATCH

Drop-in child care (Y Child Watch) is available to members and non-members up to 2 hours. Fees are based on the membership status of the adult.

FREE for family members.

 

TOWEL SERVICE

The La Crosse Area Family YMCA provides a free towel service to all members and guest. The Y provides members and guests up to 2 towels per visit to the Y. Sweat towels are available in the wellness center and fitness studios.

 

MEMBER CODE OF CONDUCT

We are committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, we ask individuals to act appropriately at all times when they are in our facility or participating in our programs.

We expect persons using the Y to behave in a mature and responsible manner and respect the rights and dignity of others. Our Code of Conduct does not permit language or action that can hurt or frighten another person or that falls below a generally accepted standard of conduct. Our Code of Conduct reflects our core values of caring, honesty, respect, and responsibility.

Specifically, members are NOT to engage in the following activity including:

    1. Angry or vulgar language including swearing, name-calling, or shouting.
    2. Intentional physical contact with another person in an angry, threatening, or sexual manner.
    3. Any demonstration of sexual activity.
    4. Harassment or intimidation by words or gestures, body language, or any other menacing behavior.
    5. Inappropriate attire.
    6. Theft or behavior that results in the destruction of property.
    7. Carrying, or concealing weapons or devices or objects that may be used as weapons.
    8. Using or possessing illegal chemicals or alcohol on Y property, Y vehicles, or at Y sponsored programs.
    9. Chronic disregard for Y policies.
    10. Any other conduct that is inappropriate, threatening, or offensive in nature.
    11. Smoking is not permitted in or outside the YMCA. The YMCA and its property is a smoke-free environment.
    12. The use of cell phones with cameras and all other camera or video recording devices are PROHIBITED in all bathrooms, locker rooms and changing areas.
       

Members and guests are encouraged to be responsible for their personal comfort and safety by requesting that the offensive behavior be stopped from any person whose behavior is in violation of the Code of Conduct listed above. If a member feels uncomfortable confronting the person directly, they should report it immediately to a Y staff person.
Members and guests should not hesitate to notify a Y staff person if assistance is needed. Please do not hesitate in requesting help. Our staff are here to help make the Y the best part of your day.
 

The branch directors and CEO will review all reported incidents. The decision to suspend or terminate Y membership privileges will be made at their discretion if a violation of the Code of Conduct has occurred.

 

DRAFT INFORMATION

Due to our draft process, we require a 5 day notice in order to stop any drafts or make any changes to your membership that you wish to take effect for that upcoming draft. This timeline comes from our bank and credit card company since we need to have them our draft files 2 business days before the draft date. 

 

TRANSACTION DISCREPANCIES

Please check your bank and credit card statements regularly. If you notice a discrepancy on your statement, we ask that you please notify us promptly. Refunds will not be issued for discrepancies older than 90 days.

 

CANCELLATION PROCESS

We understand that certain life situations, circumstances or other reasons may cause you to leave our Y. You can cancel your membership one of three ways:

1) Stop in at either branch and fill out the membership cancellation form.

2) Call us at 608-782-9622 and we can process your request over the phone.

3) Email [email protected] with your name, membership type and a reason for canceling.

If you have any questions about your membership, please contact [email protected].

DENIAL OR REVOCATION OF MEMBERSHIP:


The CEO of the La Crosse Area Family YMCA has the authority to deny or revoke membership to any individual if it has been determined that said individual’s behavior or other may jeopardize the comfort and safety of others. This includes, but is not limited to, convicted sex offenders, drug traffickers, etc.

We understand that certain life situations, circumstances or other reasons may cause you to leave our Y. You can cancel your membership one of three ways:

 

1) Stop in at either branch and fill out the membership cancellation form.

2) Call us at 608-782-9622 and we can process your request over the phone.

3) Email [email protected] with your name, membership type and a reason for canceling.

 

If you have any questions about your membership, please contact [email protected].

Members are encouraged to invite friends and family to experience the Y with them. This is generally on a for-fee basis, however, member incentives will periodically be offered where members may invite guests for FREE. 
 

All guests of the YMCA must present a photo id and complete guest pass form upon entering the facility.  Guests who are under age 9 must be accompanied by an adult age 18+ at all times. 

 

Nationwide Membership


The Y participates in the Nationwide Membership Program and honors visiting Y members visit our facilities FREE OF CHARGE. The visiting Y member must show a valid Y membership card.

 

YMCA CODE OF CONDUCT


WE are committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, we ask individuals to act appropriately at all times when they are in our facility or participating in our programs.


We expect persons using the Y to behave in a mature and responsible manner and respect the rights and dignity of others. Our Code of Conduct does not permit language or action that can hurt or frighten another person or that falls below a generally accepted standard of conduct. Our Code of Conduct reflects our core values of caring, honesty, respect, and responsibility.

Specifically, members are NOT to engage in the following activity including:

  1. Angry or vulgar language including swearing, name-calling, or shouting.
  2. Intentional physical contact with another person in an angry, threatening, or sexual manner.
  3. Any demonstration of sexual activity.
  4. Harassment or intimidation by words or gestures, body language, or any other menacing behavior.
  5. Inappropriate attire.
  6. Theft or behavior that results in the destruction of property.
  7. Carrying, or concealing weapons or devices or objects that may be used as weapons.
  8. Using or possessing illegal chemicals or alcohol on Y property, Y vehicles, or at Y sponsored programs.
  9. Chronic disregard for Y policies.
  10. Any other conduct that is inappropriate, threatening, or offensive in nature.
  11. Smoking is not permitted in or outside the YMCA. The YMCA and its property is a smoke-free environment.
  12. The use of cell phones with cameras and all other camera or video recording devices are PROHIBITED in all bathrooms, locker rooms and changing areas.
     

Members and guests are encouraged to be responsible for their personal comfort and safety by requesting that the offensive behavior is stopped from any person whose behavior is in violation of the Code of Conduct listed above. If a member feels uncomfortable confronting the person directly, they should report it immediately to a Y staff person.
Members and guests should not hesitate to notify a Y staff person if assistance is needed. Please do not hesitate in requesting help. Our staff is here to help make the Y the best part of your day.
 

The branch executive directors and CEO will review all reported incidents. The decision to suspend or terminate Y membership privileges will be made at their discretion if a violation of the Code of Conduct has occurred.

 

 

DENIAL OR REVOCATION OF MEMBERSHIP:


The CEO of the La Crosse Area Family YMCA has the authority to deny or revoke membership to any individual if it has been determined that said individual’s behavior or other may jeopardize the comfort and safety of others. This includes, but is not limited to, convicted sex offenders, drug traffickers, etc

The La Crosse Area Family YMCA will always put the safety of its members, program participants and staff first when decisions need to be made concerning inclement weather. When inclement weather poses a threat, the YMCA may adjust or cancel scheduled hours of operation, programs and/or special events.

Program Classes

Cancellation of YMCA classes and/or programs will not be based upon local schools cancellations. We will make an independent decision based on our assessment of the weather. If we decide to cancel, we will notify by posting it on our Facebook page (search www.facebook.com/laxymca) and the Twitter account (search www.twitter.com/laxymca) and website home page. There will be no refunds for classes missed if you decide not to attend.

Facility Closings:

If the YMCA is closed, has a delayed opening or will be closing early, announcements will be made on our website (www.laxymca.org), social media sites (facebook page (search www.facebook.com/laxymca) and twitter account (search www.twitter.com/laxymca) and with the local media.

Safety and Security

Emergency procedures are in place at the YMCA. In the event of an emergency, please contact a YMCA staff member.
 

If the fire alarm sounds, STOP all activity and wait for instruction from the staff. Evacuation is not always necessary. Please listen to staff and follow instructions promptly. All exits are clearly marked; please familiarize yourself with their locations. Report any suspicious activity to YMCA staff immediately.

 

Photo Policy

La Crosse Area Family YMCA policy regarding the use of photographic or video equipment states that “photography of any kind within the YMCA or site will not be permitted without prior consent. In instances in which permission is granted, the images must exclude any individual(s) who have not previously signed a YMCA Photo Release Form. Failure to support this policy may result in the confiscation of the photographic/video image and the involvement of the Police Department.”

 

Camera and Cell Phone Usage Guidelines

The YMCA believes in protecting the privacy and well-being of all members and guests. The use of camera cell phones provides a challenge to ensuring the privacy of our patrons. We ask that:

 

  • Members and guests do not use the camera functions on these cell phones while in the YMCA. Cell phones are not allowed in any YMCA locker room or restroom.
     
  • Members and guests should immediately report any concerns related to others using camera cell phones.

 

Cell Phone Etiquette

For the safety and enjoyment of all YMCA users, please refrain from wearing pagers and cell phones while working out or in the locker rooms. If you require your cell phone for emergency calls, please set it to vibrate and take the call in a private area.

 

Outdoor Events Pet Policy

Owners are responsible for the behavior of their pets. All pets must be kept on a leash (6 ft. leash maximum) with a handler at all times. Pet handlers must be at least 16 years old. The YMCA is a family-first organization. Know your pet’s reaction to children. No aggressive pets allowed. Pet waste must be collected and disposed of immediately. No pets are allowed inside YMCA buildings except service animals. For YMCA events that happen off-site in the community, please see the rules and policies of each park or school.

Payments: Program fees must be paid in full at the time of registration. Payment methods include cash, check or charge (Mastercard, Visa, American Express or Discover). Payment for registations done online or by phone must be completed by debit or credit card.

Membership Rates: To take advantage of the membership rate for programs, the member must have a valid membership for the entire session of the program. If the membership is discontinued during the session and the member wishes to complete the program, they would be charged the non-member price for the remainder of the session.

Class Transfer/Change: Transfers or changes to a different program within the same session are allowed free of charge.

Class Rescheduling: The YMCA reserves the right to reschedule or combine classes and cancel up to one class without issuing a refund.

Inclement Weather: No refunds will be issued for classes missed or cancelled due to inclement weather or holidays. 

Refunds for Cancellation:  There will be a non-refundable administrative fee of $5 for all programs which are cancelled by the member after registering for the program. 

If the member cancels prior to the first day of the program, they will be issued a refund equal to the cost of the program less the $5 administrative fee. 

Refund will be provided to the member via the same method payment was made. If the member paid by cash or check, a refund check will be issued to them.