Red Light Skills

ASK FOR HELP when you need it, which is when you are doing something or have a circumstance that exceeds your knowledge or your emotional bandwidth, or if you are in crisis.

CRISIS involves danger of harm (concern a person is going to harm themselves or someone else) and/or experiencing something that you simply do not know how to handle.
Here are resources to use when you’re experiencing a crisis:

  • CALL 2-1-1 to reach a trained professional to help you manage a crisis
  • TEXT 741741 – Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support via a medium people already use and trust: text.
  • CALL 1-800-273-8255  – The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals

Skills sheet:

Nationwide Resource List

Here are some national resources to use when you need help and/or are experiencing a crisis:



• Crisis Text Line: TEXT 741741
• National Suicide Prevention Lifeline: CALL 1-(800) 273-TALK (8255)
• National Suicide Prevention Lifeline (Spanish): CALL (888) 628-9454
• National Suicide Prevention Lifeline (Options for Deaf and Hard of Hearing): CALL (800) 799-4889


• The Trevor Project: CALL or TEXT 1-(866) 488-7386 to be connected with resources, community, and a safe space.
• Trans Lifeline: CALL 1-877-565-8860 for peer support, including direct emotional support and financial support for trans people in crisis.


BlackLine: CALL or TEXT 1-(800) 604-5841 to be connected to space, services, and resources for Black, Black LGBTQI, Brown, Native, and Muslim folks who are in crisis or want to talk through negative experiences.


Veteran Crisis Line: CALL 1-800-273-8255 and press 1 or TEXT 838255 or CHAT with someone at to connect with a trained responder and learn about resources in your area.


• National STD Hotline: CALL 1-800-227-8922 for anonymous, confidential, and reliable answers to questions about STDs and HIV/AIDS.
• HumanaFirst® Nurse Advice Line: CALL 1-(800) 622-9529 (TTY:711) 24/7 for health concerns that you do not know what to do with and/or health related questions.
• Anthem Blue Cross Nurse Line: CALL 1-(800) 224-0336 (TTY: 1-800-368-4424) 24/7 to talk with a Registered Nurse when you have health questions or need medical advice.


• National Domestic Violence Hotline: CALL 1-(800) 799-7233
• National Sexual Assault Hotline: CALL (800) 656-4673
• Child Abuse Hotline: CALL (800) 422-4453
• StrongHearts Native Helpline: CALL 1-(844) 7NATIVE (762-8483) to be connected with resources for Native American victims and families affected by domestic, dating, and/or sexual violence.


• Alcoholics Anonymous: CALL (202) 966-9155
• Narcotics Anonymous: CALL (800) 543-4670
• Gamblers Anonymous: CALL (855) 222-5542
• Treatment Referral Hotline (Substance Abuse): CALL 1-800-662-HELP (1-800-662-4357)


• 2-1-1 Hotline: CALL 2-1-1 to be connected to additional resources on where to find shelter assistance in your area. Note: not all areas have access to a 2-1-1 resource.
• Department of Housing Hotline: CALL 1-800-569-4287 to be connected with a housing counselor, free of charge for homeless services.


• USDA National Hunger Hotline: CALL 1-866-3-HUNGRY (1-866-348-6479) for English or CALL 1-877-8-HAMBRE (1-877-842-6273) for Spanish to be connected to all food assistance options in your area.
• National Eating Disorders Association Helpline: CALL 1-800-931-2237 or CHAT online for support, resources, and treatment options for yourself or a loved one with eating disorders and disordered eating.
• 2-1-1 Hotline: CALL 2-1-1 to be connected to additional resources on where to find food assistance in your area. Note: not all areas have access to a 2-1-1 resource.


• DeafLEAD Crisis Line for VideoPhone users who communicate with American Sign Language: CALL 321-800-3323 (321-800-DEAF) or TEXT “HAND” to 839863 for support with:
• Free mental health services
• Crisis intervention and referrals
• Domestic and sexual violence
• Personal, medical, and legal advocacy
• Disaster Distress Hotline: CALL 1-800-985-5990 or TEXT “TalkWithUs” to 66746 to be connected with immediate crisis counseling for those experiencing emotional distress related to any natural or human-caused disaster.